The Mac Guru
Mac Experience Since 1984 — Serving Central Texas Since 1997
Expert Onsite & Remote Support Services
Call: (512) 278-8098
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Rates & Fees
On-Site Services:
There is a $99. minimum charge per on-site visit, which includes up to one hour of on-site consulting or services. There is no additional travel surcharge for travel time to your site, for most locations in and around Austin, including the cities of Bastrop, Smithville and La Grange (within city limits). Time spent beyond the initial hour is charged in quarter-hour increments at the same hourly flat-rate (i.e., $24.75 per quarter-hour). State sales tax is collected when applicable, depending on the type of services provided (sales tax is always collected on merchandise sales).
Off-Site Services:
Off-site services, such as telephone consultations, remote-support sessions via the internet, data recovery, research work, etc., are all billed at the off-site hourly rate of $88. per hour and are charged in tenth of an hour increments... Please note: offsite consultations or troubleshooting via phone, email, and/or remote desktop (screen-sharing) will incur a minimum charge of $39. per episode (no charge for initial consultations of five minutes or less -- if I can help you that quickly, it's FREE!). Off-site support services must be paid in advance or by credit card at the time services are rendered, unless you are an established client who is in good standing.
Payment for Services:
In most cases, payment is due at the time services are rendered. The Mac Guru accepts the major credit cards shown below, or payment in cash or by local check. Projects where work will occur in increments, over more than one day, will usually require a 50% downpayment of the estimated total amount.
Discounts:
Clients who utilize The Mac Guru's services on an ongoing monthly basis are eligible for discounted hourly rates, based on the minimum number of hours per month (of services) they require. Please contact us for details.
There is a $99. minimum charge per on-site visit, which includes up to one hour of on-site consulting or services. There is no additional travel surcharge for travel time to your site, for most locations in and around Austin, including the cities of Bastrop, Smithville and La Grange (within city limits). Time spent beyond the initial hour is charged in quarter-hour increments at the same hourly flat-rate (i.e., $24.75 per quarter-hour). State sales tax is collected when applicable, depending on the type of services provided (sales tax is always collected on merchandise sales).
Off-Site Services:
Off-site services, such as telephone consultations, remote-support sessions via the internet, data recovery, research work, etc., are all billed at the off-site hourly rate of $88. per hour and are charged in tenth of an hour increments... Please note: offsite consultations or troubleshooting via phone, email, and/or remote desktop (screen-sharing) will incur a minimum charge of $39. per episode (no charge for initial consultations of five minutes or less -- if I can help you that quickly, it's FREE!). Off-site support services must be paid in advance or by credit card at the time services are rendered, unless you are an established client who is in good standing.
Payment for Services:
In most cases, payment is due at the time services are rendered. The Mac Guru accepts the major credit cards shown below, or payment in cash or by local check. Projects where work will occur in increments, over more than one day, will usually require a 50% downpayment of the estimated total amount.
Clients who utilize The Mac Guru's services on an ongoing monthly basis are eligible for discounted hourly rates, based on the minimum number of hours per month (of services) they require. Please contact us for details.