The Mac Guru

Mac Experience Since 1984 — Serving Central Texas Since 1997
Expert Onsite & Remote Support Services
  Call: (512) 278-8098
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Rates & Fees

On-Site Services:

Our hourly (on-site) rate is currently $120 per hour, and most on-site appointments incur a 1.5 hour minimum charge. There is no additional travel surcharge for travel time to your site, for most locations in Bastrop, Fayette, and Travis counties. Time spent beyond the initial onsite minimum is charged in quarter-hour increments at the same hourly flat-rate of $120 (i.e., $30 per quarter-hour). State sales tax is collected when applicable, depending on the type of services provided (sales tax is always collected on merchandise sales). NOTE: Most Bastrop and Smithville clients qualify for a reduced one-hour minimum.


Off-Site Services:

Off-site services, such as telephone consultations, remote-support sessions via the internet, data recovery, research work, etc., are all billed at the off-site hourly rate of $99 per hour and are charged in tenth of an hour increments... Please note: offsite consultations or troubleshooting via phone, email, and/or remote desktop (screen-sharing) will incur a minimum charge of $49.50 per episode (no charge for consultations of five minutes or less for existing clients -- if I can help you that quickly, it's FREE!). Off-site support services must be paid in advance or by credit card at the time services are rendered, unless you are an established client who is in good standing.


Emergency Services:

Emergency services, when available, are charged at time-and-a-half (1.5x the normal rate), plus travel time if on-site emergency services are involved. Emergency service hours may include unscheduled nights, weekend, holidays, or remote support and assistance while The Guru is on vacation.


Payment for Services:

In most cases, payment is due at the time services are rendered. The Mac Guru accepts the major credit cards shown below, or payment in cash or by local check. Projects where work will occur in increments, over more than one day, will usually require a 50% downpayment of the estimated total amount.        

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Discounts:

Clients who utilize The Mac Guru's services on an ongoing monthly basis may be eligible for discounted hourly rates, based on the minimum number of hours per month (of services) they require. Please contact us for details.